PROCARE COMPREHENSIVE SERVICE SOLUTION
Let's make your service smarter
- Hiab Corporate
- Maintenance
- ProCare maintenance contracts
©2024 Hiab. A part of Cargotec Corporation
ProCare is a preventive, predictive, comprehensive and fixed fee service contract solution for Hiab equipment. It provides proactive maintenance and expert assistance that minimises unexpected downtime and unplanned service breaks while maximising equipment performance, reliability and lifespan.
ProCare is your private service department that saves you time, money and hassle, allowing you to concentrate on your core business. Preventive maintenance maximises uptime and asset availability, and minimises unplanned downtime and grumbling. You can be sure that the equipment keeps doing what it is supposed to do, year after year.
ProCare handles maintenance planning and execution for you. It offers cost predictability and maximises lifecycle value while minimising unplanned downtime, total cost of ownership and worries. You also save money and time by not having to source services and parts.
With ProCare, repairs and maintenance are performed according to high safety standards and strict safety protocols. You can be certain that your equipment always does what it should - and never endangers safety.
In-depth OEM knowledge and high-quality service ensures that your equipment performs optimally and for longer. Our highly skilled technicians regularly undergo evaluation and factory training with the latest product models and features, ensuring both highest level of competence and efficiency.
When the service is performed by authorised Hiab technicians, you can be certain that the equipment remains under warranty. A documented service history, the use of original Hiab spare parts and high quality service can increase the resale value of the equipment by up to 10%.
With superior parts availability, repairs are executed quickly and efficiently, reducing downtime and maximising operational productivity. Our Hiab service vehicles are equipped with commonly used parts and components, which speeds up the service, minimises downtime costs and maintains a high first fix rate.
Our local Customer Support Centers (CSCs) units respond quickly with emergency on-site repairs and dedicated customer care. Our remote service capabilities speed up the resolution time.
ProCare customers benefit from discounts on Hiab original spare parts and labour costs for work such as repairs and corrective maintenance.
The total cost of ownership of a HIAB loader crane was reduced by 20% with ProCare Total R&M in a five year case study. Let’s find out what ProCare can do for you.
With ProCare, you can choose a customised service package that fits your needs and equipment:
ProCare Extended Warranty
ProCare Inspection
ProCare Essential
ProCare Total R&M
