PROCARE COMPREHENSIVE SERVICE SOLUTION
Your Equipment Works Hard. Let Us Help You Take Care of It.
- HIAB United States
- Maintenance
- Service and Maintenance Contracts
Fewer Surprises. More Uptime.
ProCare is a preventative, predictive, comprehensive, and fixed fee service contract solution for Hiab equipment. Its differing levels provide proactive maintenance and expert service that minimizes unexpected downtime and unplanned service breaks while maximizing equipment performance, reliability and lifespan.
World-Class Technicians. Expert Care, Every Time.
With a ProCare Essentials plan, services are performed at set intervals based on your equipment model and usage. All maintenance is completed using OEM parts. Trained Hiab technicians inspect and test each unit, replacing filters, fluids, and valves to ensure peak performance. Technicians note any worn or damaged parts to avoid costly repairs in the future, which lead to a potential loss in revenue due to unexpected downtime.
Take a Load Off Your Team - and Your Budget
Hiab’s Total Repair and Maintenance plan goes beyond basic coverage to deliver complete peace of mind. In addition to all the preventative maintenance included in our Essentials plan, Total R&M also covers wear and tear components—helping you avoid unexpected costs and downtime. During every scheduled service, certified Hiab technicians inspect your equipment for potential safety or technical issues, resolving most repairs on the spot without the need for separate approvals. That means fewer delays, no red tape, and more time spent doing what matters most: keeping your business moving.
Equipment That Works. Confidence That Lasts.
A Hiab Extended Warranty gives you added peace of mind by extending your factory coverage for up to three additional years. If something goes wrong, Hiab’s expert technicians are ready to handle the repairs — fast, efficient, and without hassle — so you can stay focused on the job, not the downtime. It’s a smart way to minimize risk, protect your investment, and ensure your equipment keeps working as hard as you do.
CHOOSE THE PACKAGE THAT FITS YOUR NEEDS:
CUT COSTS ACROSS THE ENTIRE EQUIPMENT LIFECYCLE
A five-year case study showed that ProCare Total R&M reduced the total cost of ownership of a HIAB loader crane by 20%. Discover which ProCare package is the smartest fit for your equipment — and your bottom line.
In an Uncertain World, Reliability is Everything.
Downtime is unpredictable — but your service plan doesn’t have to be. With Hiab ProCare, you get a customizable service package built around your equipment, your operation, and your peace of mind. Choose the level of protection that works best for you:
- ProCare Extended Warranty: Extended protection for key components
- ProCare Essentials: Annual inspections & preventative maintenance
- ProCare Total R&M: One fixed cost covers it all - no surprise repair bills
Every Plan, Same Hiab Standard
No matter which ProCare package you choose, you’ll get the same trusted foundation of quality, consistency, and long-term value — built into every level of service:
- Maximized Uptime: Equipment-specific maintenance plans designed to keep your machines running without interruption
- Predictable Costs: Fixed pricing makes it easy to plan your budget and eliminate surprise repair bills
- Certified Technicians & Genuine Parts: All service is performed by factory-trained Hiab professionals using original Hiab spare parts
- Protection Through Documentation: A complete service history helps protect your investment and supports higher resale value
- Lower TCO: Preventative care reduces long-term expenses and improves lifecycle performance
ProCare: Comprehensive Service for the Equipment That Matters Most - Yours.
MORE THAN 3,000 SERVICE POINTS WORLDWIDE
LOCATE A SERVICE POINTLet the Experts Handle It
In-depth OEM knowledge and high-quality service ensures that your equipment performs optimally and for longer. Our highly skilled technicians regularly undergo evaluation and factory training with the latest product models and features, ensuring both highest level of competence and efficiency.
Protect Your Warranty. Boost Your Resale Value.
When your equipment is serviced by authorized Hiab technicians, your warranty stays fully intact — no risks, no compromises. Every service visit is logged, every part replaced with genuine Hiab components, and every inspection meets the highest standards. This commitment to quality doesn’t just protect your investment — it can increase your equipment’s resale value by up to 10%.
Fast Repairs. Maximum Uptime.
With superior parts availability, repairs are executed quickly and efficiently, reducing downtime and maximizing operational productivity. Our Hiab service vehicles are equipped with commonly used parts and components, which speeds up the service, minimizes downtime costs, and maintains a high first fix rate.
Fast Response When You Need it Most
When the unexpected happens, Hiab is ready. Our local service branches respond fast with on-site emergency repairs and a dedicated customer care team that understands the urgency of your operation. Backed by remote service capabilities, we accelerate diagnostics and resolution — so you’re back up and running without missing a beat.
Lock In Your Costs. Unlock Peace of Mind.
With a ProCare service contract, your pricing is fixed for covered services — no surprises, no fluctuating repair bills. It’s one less thing to worry about, so you can focus on running your business while knowing your equipment is in expert hands.
