ProCare is a preventative, predictive, comprehensive, and fixed fee service contract solution for Hiab equipment. Its differing levels provide proactive maintenance and expert service that minimizes unexpected downtime and unplanned service breaks while maximizing equipment performance, reliability and lifespan.
With a ProCare Essentials plan, services are performed at set intervals based on your equipment model and usage. All maintenance is completed using OEM parts. Trained Hiab technicians inspect and test each unit, replacing filters, fluids, and valves to ensure peak performance. Technicians note any worn or damaged parts to avoid costly repairs in the future, which lead to a potential loss in revenue due to unexpected downtime.
Hiab’s Total Repair and Maintenance plan goes beyond basic coverage to deliver complete peace of mind. In addition to all the preventative maintenance included in our Essentials plan, Total R&M also covers wear and tear components—helping you avoid unexpected costs and downtime. During every scheduled service, certified Hiab technicians inspect your equipment for potential safety or technical issues, resolving most repairs on the spot without the need for separate approvals. That means fewer delays, no red tape, and more time spent doing what matters most: keeping your business moving.
A Hiab Extended Warranty gives you added peace of mind by extending your factory coverage for up to three additional years. If something goes wrong, Hiab’s expert technicians are ready to handle the repairs — fast, efficient, and without hassle — so you can stay focused on the job, not the downtime. It’s a smart way to minimize risk, protect your investment, and ensure your equipment keeps working as hard as you do.
A five-year case study showed that ProCare Total R&M reduced the total cost of ownership of a HIAB loader crane by 20%. Discover which ProCare package is the smartest fit for your equipment — and your bottom line.
Downtime is unpredictable — but your service plan doesn’t have to be. With Hiab ProCare, you get a customizable service package built around your equipment, your operation, and your peace of mind. Choose the level of protection that works best for you:
No matter which ProCare package you choose, you’ll get the same trusted foundation of quality, consistency, and long-term value — built into every level of service:
In-depth OEM knowledge and high-quality service ensures that your equipment performs optimally and for longer. Our highly skilled technicians regularly undergo evaluation and factory training with the latest product models and features, ensuring both highest level of competence and efficiency.
When your equipment is serviced by authorized Hiab technicians, your warranty stays fully intact — no risks, no compromises. Every service visit is logged, every part replaced with genuine Hiab components, and every inspection meets the highest standards. This commitment to quality doesn’t just protect your investment — it can increase your equipment’s resale value by up to 10%.
With superior parts availability, repairs are executed quickly and efficiently, reducing downtime and maximizing operational productivity. Our Hiab service vehicles are equipped with commonly used parts and components, which speeds up the service, minimizes downtime costs, and maintains a high first fix rate.
When the unexpected happens, Hiab is ready. Our local service branches respond fast with on-site emergency repairs and a dedicated customer care team that understands the urgency of your operation. Backed by remote service capabilities, we accelerate diagnostics and resolution — so you’re back up and running without missing a beat.
With a ProCare service contract, your pricing is fixed for covered services — no surprises, no fluctuating repair bills. It’s one less thing to worry about, so you can focus on running your business while knowing your equipment is in expert hands.
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