EU Data Act User Information

Hiab Corporate
EU Data Act

Data is created all the time and everywhere. Our equipment also generate and send data. We utilize this general data for various data-driven products and services that support your fleet management, repair, and maintenance activities.

To ensure you can continue benefiting from these offerings, as a manufacturer of connected products, we are obliged to enter into a contract with you, the users of our connected products. This is required by the EU Data Act (Regulation (EU) 2023/2854), which will enter into force on 12 September 2025.

The new EU Data Access and Use Agreement applies to data collected and used by Hiab after 12 September 2025.

The EU Data Access and Use Agreement specifies the purposes for which Hiab uses the data, how such data is shared with third parties, how you can access and use data, and your obligations in case you transfer the ownership of the equipment to a third party.

Since the contract regarding access and use of data is mandatory for compliance with the Data Act and the continued provision of our digital offerings, your continued use of equipment originating from Hiab after 12 September 2025, will be deemed as acceptance of the EU Data Access and Use Agreement.

If you have any questions or concerns regarding the terms of the EU Data Access and Use Agreement, please contact us at support.eudataact@digi.hiab.com.

You have the right to object to the EU Data Access and Use Agreement. You can opt out of Hiab collecting and using data generated by your equipment by contacting us at support.eudataact@digi.hiab.com.

Please be aware that opting out will result in the deactivation of all data-dependent features and services connected to your equipment. This includes, but is not limited to, remote diagnostics, fleet management integration, performance analytics, and other digital services that rely on data from your equipment. The basic physical functions of your equipment will remain unaffected.

Below you will find more information on the EU Data Act.

Product Information

Product Name: Loader Crane, Truck-Mounted Forklift, Hooklift, Tail Lift

Product Description:

Loader Crane

A hydraulic crane mounted on a truck, used for loading and unloading heavy materials. Its compact, foldable design saves space when not in use, making it ideal for versatile loading operations across construction, logistics, and delivery sectors.

Truck-Mounted Forklift

A portable forklift is carried on the rear of a truck or trailer. It can be quickly dismounted and used to load or unload goods at delivery sites.

Hooklift

A hydraulic lifting system mounted on trucks, used to load, transport, and unload containers or flatbeds. The hook arm allows for quick swapping of different body types, offering flexibility for waste, recycling, or construction operations.

Tail Lift

A platform lift fitted to the rear of a vehicle, used to raise or lower heavy goods between ground level and the vehicle bed. Ideal for deliveries, it increases efficiency and reduces manual handling.

Data Generation

Data Types Generated:

Usage data (work cycles, engine hours)
Location data
Errors generated
Sensor readings (pressure, temperature, voltage)

Data Collection Methods:

Automatic data collection during product use
Data collection device status sent, even when the machine is not in use

Estimated Volume:

Hiab’s Connected Products offer various versions and customization options. The general estimated volume of the data generated in our Connected Products is highly dependent on the individual equipment parameters (including but not limited to version, equipment, type of use, modifications, and digital services).

Data Storage

Data Storage Location:

Connected Products store data on board as well as are capable of sending data to backends, which is stored in our secure cloud servers (Ireland).

Data Access

Please note that the data access will only be available after 12 September 2025.

User Access Methods:

User can send the request for data through a user account in the Hiab HiConnect portal.
More instructions can be found at HiConnect Equipment Insights

How to Request User Data Access:

Visit the Data Access Portal

Go to our Data Request Portal here: https://hiconnect.hiab.com/

Log In or Create an Account

If you already have an account, log in using your existing credentials.
If you are a new user, please contact our Customer Service Center (CSC) in your country or our Partners in those countries without our CSC.

Navigate to ‘Data Access Request’

Once logged in, open “Fleet Settings” from the menu and go to the section labeled “Data Access”.

Complete the Request Form

Specify the dates and equipment you want data access to.
If the equipment is not in the list, navigate to the “Assets” label and submit a request to add a missing asset. Attach a proof of ownership to the request.
Provide any relevant details to help us process your request faster.

Submit Your Request

Review your request details and click Submit. You will receive a confirmation email once your request has been received.

Notification

You will be notified by email when your data is ready.

Third-party Access Methods:

An authenticated User can request an account for a third-party to use the data access in HiConnect portal.
A signed agreement between Hiab and the third party is required before the data sharing process can start.
Only third parties located in the EU and Northern Ireland are in scope.
More instructions can be found on HiConnect Equipment Insights.

How to Request Data Access for third-party:

An end user will need to be in touch with our Customer Service Center in your country to arrange an account for a third-party.

1. Visit the Data Access Portal

Go to our Data Request Portal here: https://hiconnect.hiab.com/

2. Log In

3. Navigate to ‘Data Access Request’

Once logged in, open “Fleet Settings” from the menu and go to the section labeled “Data Access”.

4. Complete the Request Form

Specify the dates and equipment you want data access to.

5. Submit Your Request

Review your request details and click Submit. You will receive a confirmation email once your request has been received.

6. Notification

You will be notified by email when your data is ready.