PROCARE COMPREHENSIVE SERVICE SOLUTION

Let's make your service smarter

Less negative surprises, more planned positives

ProCare is a preventive, predictive, comprehensive and fixed fee service contract solution for Hiab equipment. It provides proactive maintenance and expert assistance that minimises unexpected downtime and unplanned service breaks while maximising equipment performance, reliability and lifespan.

The best service department at your service

ProCare is your private service department that saves you time, money and hassle, allowing you to concentrate on your core business.  Preventive maintenance maximises uptime and asset availability, and minimises unplanned downtime and grumbling. You can be sure that the equipment keeps doing what it is supposed to do, year after year.

Take a load off your people and your balance sheet

ProCare handles maintenance planning and execution for you. It offers cost predictability and maximises lifecycle value while minimising unplanned downtime, total cost of ownership and worries. You also save money and time by not having to source services and parts.

Equipment that always works is good for safety too

With ProCare, repairs and maintenance are performed according to high safety standards and strict safety protocols. You can be certain that your equipment always does what it should - and never endangers safety.

CUT COSTS OVER THE WHOLE LIFECYCLE

The total cost of ownership of a HIAB loader crane was reduced by 20% with ProCare Total R&M in a five year case study. Let’s find out what ProCare can do for you.

In an uncertain world,
reliability is key

With ProCare, you can choose a customised service package that fits your needs and equipment:

ProCare Extended Warranty
ProCare Essential
ProCare Total R&M

Whatever the package,
ProCare always offers:

  • Maximised uptime with equipment specific maintenance plans
  • Predictable costs
  • Professional technicians and Hiab original spare parts
  • Protect your investment with documented service history
  • Reduced total cost of ownership and increased resale value.

Choose the package that fits your needs

NEARLY 1,000 SERVICE POINTS WORLDWIDE

LOCATE A SERVICE POINT

Let the trained expert do it

In-depth OEM knowledge and high-quality service ensures that your equipment performs optimally and for longer. Our highly skilled technicians regularly undergo evaluation and factory training with the latest product models and features, ensuring both highest level of competence and efficiency.

For the warranty and resale value

When the service is performed by authorised Hiab technicians, you can be certain that the equipment remains under warranty. A documented service history, the use of original Hiab spare parts and high quality service can increase the resale value of the equipment by up to 10%.

The speedy and efficient way to fix it

With superior parts availability, repairs are executed quickly and efficiently, reducing downtime and maximising operational productivity. Our Hiab service vehicles are equipped with commonly used parts and components, which speeds up the service, minimises downtime costs and maintains a high first fix rate.

Fast response when you really need it

Our local Customer Support Centers (CSCs) units respond quickly with emergency on-site repairs and dedicated customer care. Our remote service capabilities speed up the resolution time.

Discounts on top of your savings

ProCare customers benefit from discounts on Hiab original spare parts and labour costs for work such as repairs and corrective maintenance.

Related content